Problem	Solution
Pages are empty or say No School Year / Not Set.	No School Year or Term is active. Activate them in Settings → School Years and School Terms.
A section does not appear in Scheduling.	It is inactive, or it belongs to a different School Year. Check it in Academic Setup → Sections.
A subject is missing from a section's subject list.	The subject must be active, have the section's Grade Level, be assigned to the section's Track, and be offered in the active Term (or Year). See Subjects.
No teachers are offered for a subject.	No teacher is assigned to it, or every assigned teacher is busy at that time. Assign more teachers in Teaching Assignments.
A teacher shows Conflict, or a room shows Booked.	They are already used by another section at that day and time. Choose another teacher/room or another time slot.
The timetable has no rows, or shows a message instead of the grid.	The section's Shift Type has no active time slots. Set them up in Shift Timeframe Setup.
Dragging a cell does nothing.	Double-click the cell first to move or swap it; press and drag without double-clicking to copy. Dragging needs a mouse; on touch screens use Edit.
A subject shows Exceeded.	More hours are scheduled than its Hours per Week. Delete or shorten one of its entries.
Auto-generate left some subjects unplaced.	Read the summary: usually a subject has no teacher, or there are no free slots for its teachers. Fix the cause and generate again with Lock & fill remaining.
Print/PDF/Excel buttons are greyed out.	Select a section or teacher that has a timetable first.
A teacher or principal cannot log in.	Check that Maintenance Mode is off, the teacher record is active, and reset the password if needed.
A page shows outdated data after changes.	Refresh the browser page. If it persists, use Clear Application Cache.

Can two classes share one time slot?

Yes, when their durations together fit in the slot (for example two 30-minute classes in a 60-minute slot). A leftover of 15 minutes or less is not treated as a usable period.

Can a section have the same subject twice on one day?

Yes. There is no restriction or warning for this.

How are a subject's Total Hours computed?

Hours per Week multiplied by the number of weeks between the start and end dates of the subject's Term (or of the School Year for Year subjects). Set those dates in Admin Settings.

Is there a maximum teaching load?

No load cap is configured. Loads are computed from the schedule and shown in Load Monitoring and the reports; a teacher is only blocked by an actual time conflict.

What happens to schedules when the next Term starts?

Activating the next Term of the same School Year carries the previous Term's entries forward (once), leaving out subjects not offered in the new Term. Adjust them in Scheduling as needed.

How do I start a new School Year quickly?

Add the School Year with Copy. Terms and sections are copied from the chosen year; then activate the new year and its first Term, review assignments and generate the schedules.

I deleted something by mistake. Can it be recovered?

Only from a backup. Restore the most recent backup in Backup and Restore; note that this replaces all current data with the backup's contents.

Can this guide be read without logging in?

Yes. Open it from the User Guide button on the landing page, and use Download PDF for an offline copy.